Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been placed, and another notification when your order has been shipped.
Shipping Times
Estimated delivery times:
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Europe: 5–10 business days
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International: 7–15 business days
Please note that delivery times are estimates and may vary depending on your location and external factors.
Shipping Costs
Shipping costs are calculated at checkout based on your location.
Free shipping may be offered on selected orders or promotions.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Please allow 2–5 days for tracking information to become available.
Delays
Noctalia is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
During peak periods (holidays, sales, high demand), delivery times may be longer than usual.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the customer and are not controlled by Noctalia.
Lost or Stolen Packages
Noctalia is not responsible for lost or stolen packages once they have been marked as delivered.
If you experience an issue, please contact your local carrier.
Contact
If you have any questions regarding shipping, please contact us at:
We respond within 24–48 hours.